Yes, we do require a 100% Payment up front upon checkout. Please check our cancellation policy for refunds. Your items will be reserved only if payment has been made. If the deposit has not been made within 24 hours before your event, we do not guarantee availability or delivery.
Rental fee is for 24 hours, however, if you need the items delivered the prior night, please make a note in your invoice with the request. We will do our best to accommodate it, but it depends on our delivery availability. We won’t know the schedule until the date of or day before the event. If you want to secure that your rentals be delivered the day before, you can add another day rental with an 50% extra charge, and these will be delivered in the morning from 8am-12pm.
No, but these services can be added to your invoice for an extra charge.
That depends only if there is dolly access to it. Pickup/Delivery rates are based on the drop off point that is immediately accessible to our truck, or there is dolly access via a driveway, garage, or gate. The drop off point distance that requires a dolly must be within 10 yards of where is accessible by truck.
These are the additional charges for set up and take down service
Chair set up ($0.50) and take down ($0.50)
Chair cover ($0.50) and take down ($0.50)
Chair sash ($0.50) and take down ($0.50)
Table set up ($1.00) and take down ($1.00)
Tablecloth or Overlay set up ($1.00) and take down ($1.00)
Chair set up ($0.50) and take down ($0.50)
Chair cover ($0.50) and take down ($0.50)
Chair sash ($0.50) and take down ($0.50)
Table set up ($1.00) and take down ($1.00)
Tablecloth or Overlay set up ($1.00) and take down ($1.00)
Pickup or Delivery service will be done from 8am -1pm the date of your event and Pick Up 8am-1pm next day.
Table linens are inspected prior to release to customer and we understand there will be natural wear and tear on rented items, however, the customer agrees that the items will be returned as they were received or not obvious damage such as mildew, candle wax, excessive stains, burns, tape or tears. Please remember that you will be charged the replacement cost of $36.00 of the linen. Please if you will be serving food that can leave a stain in the linen we recommend you to use dark color linens or plate chargers so it won’t be damage by food stains, etc.
Yes. There is a link in your receipt once you have ordered or you may contact our office.
All reductions in the number of items must be received by Anyela’s Party Rentals LLC 30 days prior to your event. Any reductions or cancellations made within 30 days, for any reason, including WEATHER, WILL NOT BE REFUNDED. Below are the 2 options we can offer instead of a refund:
• We can give you 50% credit for the amount paid to linens and to any other items we will give you 100% credit to use within 6 months OR
• Reschedule your event for another date within 6 months
• We can give you 50% credit for the amount paid to linens and to any other items we will give you 100% credit to use within 6 months OR
• Reschedule your event for another date within 6 months
Events rarely go off without a hitch or a broken glass or two. To help alleviate breakage cost, we offer a Damage Waiver that covers breakage and damage to equipment while in your possession. If you accept the Damage Waiver, we will add a NON-REFUNDABLE charge of 10% to your contract or IT WILL NOT BE ALIGIBLE TO CANCEL AFTER YOUR EVENT DATE.
If you decline the waiver, any breakage or Damage will be billed at current retail replacement cost to the credit card on file. The Damage waiver does not cover missing, stolen or lost items damaged through improper use, vandalism, or neglect.
Please note: The Damage Waiver is Not insurance. It is a waiver for potential damage charges, and does not constitute insurance in any way.
The Damage Waiver Covers
• Damage: Items that are damaged through normal use such as table scratches, dishware chips, glassware cracks, etc.
• Breakage: Items broken through normal use such as dropped glasses, a broken handle, broken hinges, etc
• Soiling (food and drink stains) cause by normal use of linens.
• Wear and Tear, chairs and tables getting dirty cause by normal use.
• Physical damage caused by acts of nature (hail, rain, wind-Excluding snow)
The Damage Waiver DOES NOT cover
• Any missing items
• Theft, vandalism, conversion, or other dishonest act towards rental items either by you, persons in your employ or a third party.
• Negligence such as items left out under sprinkles or in the rain, items improperly secured during transportation, items dragged across rough surfaces, etc
• Linens, Burn holes, wax, ink stains, tears and excessive soiling of linens beyond normal use.
• Tents: Any damage not cause by weather such as rips and tears from sharp implements, excessive tape, paint, or any other human caused damages.
Yes, Please make sure tables and chairs, equipment is stacked and free of WATER OR MUD at Pick Up or Extra charges will apply there will be an additional take down or cleaning fee charged to the credit card on file.