Please check our cancellation policy for refunds.
Your items will be reserved only if payment has been made.
If the deposit has not been made within 72 hours before your event, we do not guarantee availability or delivery even if you received a payment confirmation, please call the office to confirm availability.
These are the additional charges for set up and take down service
Chair set up ($0.50) and take down ($0.50)
Chair cover ($0.50) and take down ($0.50)
Chair sash ($0.50) and take down ($0.50)
Table set up ($1.00) and take down ($1.00)
Tablecloth or Overlay set up ($1.00) and take down ($1.00)
Events rarely go off without a hitch or a broken glass or two. To help alleviate breakage cost, we offer a Damage Waiver that covers breakage and damage to equipment while in your possession. If you accept the Damage Waiver, we will add a NON-REFUNDABLE charge of 10% to your contract or IT WILL NOT BE ALIGIBLE TO CANCEL AFTER YOUR EVENT DATE.
If you decline the waiver, any breakage or Damage will be billed at current retail replacement cost to the credit card on file. The Damage waiver does not cover missing, stolen or lost items damaged through improper use, vandalism, or neglect.
Please note: The Damage Waiver is Not insurance. It is a waiver for potential damage charges, and does not constitute insurance in any way.
The Damage Waiver Covers
• Damage: Items that are damaged through normal use such as table scratches, dishware chips, glassware cracks, etc.
• Breakage: Items broken through normal use such as dropped glasses, a broken handle, broken hinges, etc
• Soiling (food and drink stains) cause by normal use of linens.
• Wear and Tear, chairs and tables getting dirty cause by normal use.
• Physical damage caused by acts of nature (hail, rain, wind-Excluding snow)
The Damage Waiver DOES NOT cover
• Any missing items
• Theft, vandalism, conversion, or other dishonest act towards rental items either by you, persons in your employ or a third party.
• Negligence such as items left out under sprinkles or in the rain, items improperly secured during transportation, items dragged across rough surfaces, etc
• Linens, Burn holes, wax, ink stains, tears and excessive soiling of linens beyond normal use.
• Tents: Any damage not cause by weather such as rips and tears from sharp implements, excessive tape, paint, or any other human caused damages.
Your satisfaction is of the utmost importance to us. The day you book your order the items are taken out of our inventory, reserved for you on your event date, and thus made unavailable to other potential customers. This ensures you will have all the items you need on the date you require them. Because of this, we do have certain policies regarding changes to your order.
In order to received a full refund, all cancelations or reductions in the number of items must be received by Anyela’s Party Rentals LLC no later than 30 days prior to the date of your event . Any reductions or cancellations for any reasons including WEATHER CONDITIONS WILL NOT BE REFUNDED if made within 30 days. These are the options we can offer you if refund is not available.
We can give you 50% credit for the amount paid to linens and to any other items we will give you 100% credit to use within 2 months OR
Reschedule your event for another date within 2 months
No cancellatios for any reason including weather conditions can be made within 48 hours of the date of your event. There will not be any refund or credit available within 48 hours of the date of your event. This policy helps us to ensure that your order is as accurate as possible
*** Weather Alert *** Unfortunately we are unable to accommodate last minute cancellations due to weather. We reserve your items for you for your event and take the items out of our available inventory, so we are unable to rent the items to someone else. Because of this we are unable to allow cancellations due to weather. However, if adjustments need to be made to the invoice due to the weather, such as changing the date of the event, or changing the number of items ordered, we can accommodate these adjustments in most scenario's, we just cannot refund the amount paid to reserve the items. If there is a credit on your invoice after adjustments are made, you can use this credit towards your next event. Please check our CANCELLATION POLICY for a full refund.
Delivery is figured by distance of destination, and number of items you need, delivery charges will be calculated by system once we have your information.
Delivery and Pick up fee DO NOT include Set Up or Take down.
Rates are based on CURBSIDE DELIVERY, it means to a point immediately accessible to our truck, OR trailer, usually your driveway, garage, etc that is around 10 feet walking distance.
For an additional fee it is possible to arrange for before- and after-hours deliveries, as well as time specific deliveries.
Delivery times are set on the week of delivery. DELIVERY TIMES are between 8am and 1pm the date of your event and PICK UP next date of your event between 8am-1pm
All deliveries require the signature of a responsible party for equipment to be left. Please make sure you inspect your rentals and make sure it is complete, we won't be resposible for any missing or broken items after items have been received.
If delivery beyond our truck tailgate or set-up and take down of items is required, please request a quote prior to your event.
If you have a special delivery request, please contact us and we will do our best to accomodate your needs. Please remember due to the number of deliveries it will be subject to availbility. We will be unable to confirm availability until the date before your event when all the orders are finalized and in the system.
If you do require your items at a particular time, please consider a second day rental at 50% discount.